Refund policy

Last updated: 20 July 2026

At tivrot.shop, operated by Stefan Jarkovsky Büroorganisation GmbH, we want you to be satisfied with your purchase. This policy explains how returns, cancellations, exchanges, and refunds are handled.

1.1 Thirty-Day Return Period

You may request a return within 30 calendar days after receiving your order.

To qualify for a voluntary return:

• The product must be unused and in its original condition.
• The product must be complete and include all accessories, manuals, labels, and packaging supplied with the order.
• The product must not have been damaged, altered, assembled, washed, or used beyond what is necessary to inspect it.
• You must provide your order number or other reasonable proof of purchase.

This voluntary 30-day return policy does not limit any mandatory statutory consumer rights.

1.2 How to Request a Return

Before sending anything back, contact us at:

Email: info@tivrot.shop

Please include:

• Your full name
• Order number
• Product name
• Date of delivery
• Reason for the return
• Photographs, where the product is damaged or defective

We will provide return instructions after reviewing your request. Please do not send products to an address other than the address confirmed by our customer-service team.

1.3 Return Shipping Costs

Unless the product is defective, incorrectly supplied, or otherwise covered by mandatory law, the customer is responsible for the direct cost of returning the product.

We recommend using a trackable delivery service and retaining proof of shipment. We cannot be responsible for returns lost in transit where no reasonable shipping proof is available.

1.4 Defective, Damaged, or Incorrect Products

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at info@tivrot.shop.

Depending on the circumstances and applicable law, we may offer:

• Replacement of the product
• Repair
• A price reduction
• A full or partial refund
• Another legally required remedy

We may request photographs or other information to assess the issue.

1.5 Refunds

After we receive and inspect the returned product, we will notify you whether the refund has been approved.

Approved refunds will be made to the original payment method, unless another method is required or agreed by law. The refund will normally include the purchase price of the returned product and, where legally required, the standard outbound delivery charge.

Additional delivery charges selected by the customer, such as express delivery, may not be refundable where permitted by law.

Processing times may vary depending on the payment provider or bank. If you have not received an approved refund within a reasonable period, contact info@tivrot.shop.

1.6 Excluded or Restricted Returns

Returns may be refused or reduced where a product has diminished in value because of handling beyond what is necessary to establish its nature, characteristics, and functionality.

Products that are:

• Made to the customer’s specifications
• Clearly personalized
• Sealed for hygiene or health-protection reasons and unsealed after delivery
• Perishable or subject to rapid deterioration
• Otherwise excluded by mandatory law

may be non-returnable where legally permitted. Any such restriction will be communicated before purchase where applicable.

1.7 Statutory Right of Withdrawal

Consumers in the European Economic Area may have a statutory right to withdraw from a distance contract within 14 days, subject to legal exceptions. This statutory right exists independently of our additional 30-day commercial return policy.

Where a statutory withdrawal applies, the customer must communicate the withdrawal decision within the applicable period and return the goods within the legally prescribed timeframe. We may withhold reimbursement until the goods are returned or the customer provides evidence that they have been sent back, whichever occurs first.