Shipping policy
Last updated: 20 July 2026
This Shipping Policy applies to purchases made through tivrot.shop, operated by Stefan Jarkovsky Büroorganisation GmbH.
4.1 Order Processing
Orders are prepared for dispatch after payment has been successfully authorized or received.
Processing may take additional time where:
- A product is temporarily unavailable
- The order requires verification
- The delivery address is incomplete
- A public holiday, peak season, or unexpected operational issue affects fulfillment
4.2 Estimated Delivery Time
The usual delivery time is 3 to 12 days after dispatch.
This is an estimate rather than a guaranteed delivery date. Actual delivery may vary depending on:
- Destination
- Carrier workload
- Product availability
- Customs processing
- Weather or other transport disruptions
- Incorrect or incomplete address information
4.3 Shipping Charges
Applicable shipping charges, taxes, and any other delivery costs are displayed during checkout before the order is submitted.
4.4 Delivery Address
Customers are responsible for providing a complete and accurate delivery address. If an order cannot be delivered because the address is incorrect or incomplete, additional delivery or re-shipping costs may apply where legally permitted.
4.5 Tracking
Where tracking is available, tracking information may be sent to the email address associated with the order. Tracking availability depends on the carrier and destination.
4.6 Delayed or Missing Deliveries
If your order has not arrived within the expected timeframe, contact us at info@tivrot.shop with your order number and delivery details.
We may contact the carrier and investigate the shipment. This does not limit any statutory rights you may have.
4.7 Damaged Packages
If the outer packaging is visibly damaged at delivery, photograph the package before opening it where possible and contact us promptly at info@tivrot.shop.
If the product itself is damaged or incorrect, our Return and Refund Policy applies.
4.8 Customs, Duties, and Import Charges
For deliveries that cross customs borders, additional duties, taxes, brokerage fees, or import charges may apply unless expressly included at checkout. Responsibility for such charges depends on the delivery destination and applicable law.
4.9 Delivery Restrictions
Certain products or destinations may be subject to legal, carrier, or logistical restrictions. If we cannot fulfill an order for this reason, we will contact the customer and refund any amount paid for the affected order.